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Welcome Line covers:
Introduction
◦The role of the telephone
Business, service and the telephone
◦How to create a great impression
◦Be ready!
◦Where should the telephone be sited?
◦Understand the functions of your telephone system
◦How to ge ... |
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The course covers the following skills:
• Definition of teams
• Dealing with conflict in a team
• Reviewing own performance
• Health and Safety
• Legal Requirements
• Problem solving
• Communication
• Diversity
• Using resources
• Time mana ... |
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The course covers the following skills:
• Definition of teams
• Dealing with conflict in a team
• Reviewing own performance
• Health and Safety
• Legal Requirements
• Problem solving
• Communication
• Diversity
• Using resources
• Time mana ... |
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When you have completed the course you will be able to understand basic market research, be able to estimate start-up costs, know the availability of sources of finance, be able to maintain basic book-keeping records and have a knowledge of marketing ... |
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Delegates are able to experiment with new and effective techniques, which are easy to implement and can improve both conversion rates and average value of sales:
•Getting to the decision maker
•Making an impact using ‘prime desire statements’
•Eff ... |
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Are you thinking of starting your own business or are you in the process of setting one up?
This course will give you all the basic tools that you will require including market research, business structure, finance, law and personnel. ... |
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The course provides an overview of public sector procurement and enables delegates to devise effective procurement strategies.
The course will take delegates through the whole process utilising case studies and including tips on how to write effecti ... |
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Whoever answers the telephone in your organisation has the responsibility of creating the right impression.
Topics Covered:
•Answering and controlling the call
•Creating a good verbal image
•Questioning techniques and handling
•Handling Complai ... |
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Course content:
Breathing
• Relaxation techniques
• How to speak clearly with good tone
• Delivery projection and pace
Content of Speaking and Presentations
• Sense of audience
• Timing
• Means of emphasis
• Practising speeches/talks to gr ... |
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Course involves
• Discussing and sharing good practice for standard meeting documentation and layout
• Identifying procedures involved in arranging meetings and associated documentation
• Identifying and practicing language used in minutes
• Disc ... |
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